Bookings For You Ltd acts as an Agent supplying Accommodation, on behalf of property owners in Italy and France. Our responsibility to you is to take reasonable care in selecting the accommodation supplied. Your contract will be with the Property Owner. These Booking Conditions will apply to that contract.
Bookings For You Ltd is a sales agent acting on behalf of the accommodation provider. By proceeding with your booking you confirm that you accept our terms and conditions as they set out our respective rights and obligations.
All bookings are subject to these terms and conditions.
1. Your Holiday Contract
When you make a booking as Party Leader, you guarantee that you have the authority to accept and do accept on behalf of your party these terms and conditions. You must be at least 18 years old to make a booking with us. Your contract with Bookings For You is made with us on the earliest of either: a) The Party Leader tells us that you would like to accept our written or verbal quotation and you pay us a deposit (or if within 9 weeks of departure, you make full payment); or b) We issue you with a booking confirmation that will confirm the details of your booking and will be sent to you via email.
Your contract will be governed by English Law and is subject to the exclusive jurisdiction of the English courts at all times.
2. Your Personal Details
Bookings For You is not the owner of the accommodation booked and is required to provide personal details of the Party Leader and party members to which you consent.
3. Paying For Your Holiday
At the time of booking, you will be required to pay a deposit of up to 30% of the total rental price, dependent on the particular property. The booking deposit of up to 30% of the total holiday price must be paid to Bookings For You before the holiday booking can be confirmed. The deposit is payable via Credit or Debit card, Bank Transfer, Cheque or Paypal at the time of booking.
The balance of the holiday is paid via Credit or Debit card, Bank Transfer or Paypal and must be received at least 9 weeks before the holiday start date.
If the balance is not paid to Bookings For You at least 9 weeks before the holiday start date, Bookings For You reserves the right to cancel the holiday contract. In these circumstances, the booking deposit will not be refunded.
4. Confirmation
Please check your confirmation invoice, final itinerary and all other documents you receive from us, immediately on receipt. You must contact us immediately if any information appears to be incorrect as it may not be possible to make changes later and it may harm your rights if we are not notified of any inaccuracies in any document in a reasonable period of time (taking into account the date of your departure) and in any event no later than 7 days. If you cancel or alter your bookings later on, you may have to pay an amendment charge. We reserve the right to refuse your booking. if we do this, we will refund any money already paid to us.
5. If You Change Your Booking
If, after the confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do out utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the Party Leader. Where we can meet a request, changes may be subject to payment of an administration fee based on our increased costs as a result of applicable rate changes and any costs or charges incurred or imposed by any of our suppliers. You will be notified of the amount of the fee before you choose to proceed with any change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you.
if one of your party withdraws from the holiday, someone else can take their place providing they satisfy the conditions of the original booking, and you inform us in writing at least 14 days before departure. The Party Leader must sign the letter.
6. If You Cancel Your Holiday
To cancel the entire holiday, the Party Leader must write to us directly, by recorded delivery at the address on your booking confirmation. Cancellation takes effect on the day we receive your letter. If you cancel after you confirm your booking, you must compensate us for losses as we incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likely we are to recover the costs by re-selling the holiday at the original price. Our cancellation charge therefore increases as the departure date approaches, as shown below.
If you have to cancel for a reason covered by your insurance policy, any losses must be claimed directly from the relevant insurance company. Claims must be made directly to the insurance company concerned.
The following cancellation charges apply:
More than 9 weeks prior to departure – deposit
63-0 days prior to departure – 100% of the cost of your holiday
7. Covid-19
We both acknowledge the ongoing COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities, both in the UK and whilst in destination.
We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(i) If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
(a) Postponing your booking to a later date. We will notify you of any impact to the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, such as the flight, as well any increase in cost imposed by other suppliers);
(b) If not everyone in the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to the requirements of clause 5;
(c) Cancelling your booking, in which case our standard cancellation charges shall apply as of the date we receive notice of cancellation from the lead name. You may be able to claim these charges back from your travel insurance.
If this happens whilst you are in destination, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your booking, missed transport arrangements, additional accommodation required (either in the UK or in destination, prior to your departure), or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
(ii) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and, as such, you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with your booking, or that portion of your booking.
8. If We Change or Cancel Your Holiday
In the event of minor alterations we will do our best to notify you before you travel. If a significant change or cancellation has to be made to your booking, we will notify you as soon as possible. You may then and subject to these Booking Conditions: a) accept the changed arrangements; b) accept an offer of alternative accommodation of comparable standard from us; c) cancel your booking completely, in which case we will refund you all monies paid by you.
9. Force Majeure
Compensation will not be payable if we are forced to cancel or change your travel arrangements because of circumstances beyond our control (“Force Majeure”). We will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service(s) could not, even with all due care and attention, foresee or avoid. These include, but are not limited to, war, threat of war, civil strife, riot, any labour dispute but not limited to strikes and industrial action, terrorist activity and its consequences or the threat of such activity, acts of God, natural or nuclear disaster, fire or explosion, chemical or biological disaster and adverse weather, sea, ice and river conditions, epidemics and pandemics, collapse of building structures or any similar events outside our or the supplier(s) control.
In the event that a Force Majeure event results in you having to stay at the accommodation longer than you have booked for, we will endeavor to arrange for you to stay at the accommodation at the pro rata rate at which you booked. For the avoidance of doubt, since a Force Majeure event is beyond our control, we will not have an obligation to pay you compensation.
We shall not be in breach of these booking conditions, nor liable for any failure or delay in the performance of our obligations under these booking conditions arising from a Force Majeure.
In the event of a Force Majeure which affects your travel arrangements, we would always advise you to contact your travel insurance provider to determine what cover is available under your policy.
10. Your Accommodation
This is reserved exclusively for the people named on the confirmation invoice and no other persons are permitted to stay at the accommodation unless this has been agreed with us in writing and appropriate payments made (if applicable).
Should you or any other member of your party be responsible for any breakages, loss or damage of any item of the property or additional cleaning has been necessary, a charge will be made locally or an invoice will be sent to you on your return to the UK.
Bookings For You and/ or the property owner reserves the right to deduct any charges from the security deposit, where applicable.
11. Holiday Insurance
Holiday insurance is the sole responsibility of each individual party member. Bookings For You accepts no liability for loss, damage, personal injury or the cost of medical or other treatment.
12. Our Liability To You
Bookings For You is an accommodation supplier on behalf of the Property Owner. It is not a Tour Operator and the Package Travel Directive (for short) does not apply to your booking which is for accommodation only. Any liability for loss or damage arising from your stay is the responsibility of the property owner and any claim must be brought against him. Our obligation to you is to take reasonable skill and care in selecting the accommodation offered to you. Bookings For You is not liable for loss, damage, injury or death caused by an event or circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers. Bookings For You will not accept liability if illness, injury or death is the fault of the Party Leader or any party member or other person not connected with your contract.
Bookings For You liability shall not in any event exceed the total holiday price.
13. Accuracy
Property descriptions are prepared many months in advance. We use reasonable care to ensure the information we provide is as reasonably accurate as possible but we rely on the Property Owner to provide us with full and up to date information about the Property.
All information contained within our website has been compiled from information which we amend as frequently as possible with any changes. However there may be occasions when the advertised property is not as advertised, due to modification. Such situations may be due to local circumstances, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control. if we are advised of this we will notify you as soon as possible, but we can not be held liable for circumstances beyond our control. It is also important to remember that depending on the season, some restaurants, communal pools, watersports and water parks do not operate at all times.
We try our very best to ensure that prices on our website are also accurate, however, occasionally, changes and errors occur and we reserve the right to correct prices in such circumstances. You must check the current price and all other details before your booking is confirmed. We reserve the right to amend the price of any unsold holiday rental at any time and correct errors in the prices of confirmed holidays.
14. Building Works
From time to time, building work and the associated noise is unavoidable. We do not control such work and we do not receive advance notification of when such work will commence. We will notify you as soon as we are made aware of any building work that will affect your holiday. However, we will not offer compensation.
15. If You Have A Complaint
If you have cause for complaint whilst on holiday, this must be brought to the attention of the local villa or apartment management team immediately so that action can be taken to rectify the problem. Unless there is a valid reason why you failed to report your complaint to the local management team, Bookings For You will not consider themselves to be liable for those complaints, which in any event will be the responsibility of the Property Owner.
Should the owner or local management company be unable to resolve the matter, details of the complaint must be notified to Bookings For You in writing within 28 days of the end of your holiday. Notification of any complaints received outside this period can not be considered. If you do not tell us about your complaint properly, it may be difficult to investigate your complaint thoroughly.
16. Behaviour
Bookings For You can end your holiday if your behaviour, or that of any party member, is likely in our opinion to cause distress, damage, danger or to annoy our other customers, employees, accommodation or anyone else. In these circumstances Bookings For You reserve the right to refuse to complete your holiday arrangements and will not be liable for any refund, compensation or any other costs you have to pay. You agree you will exercise reasonable behavior and will indemnify as appropriate the property owner if you cause any loss or damage whatsoever. Bookings For You can not accept responsibility for the behaviour of others in your accommodation. Adults must supervise children at all times.
17. Swimming Pool
Children must not use the swimming pool without adult supervision.
18. Pets / Animals
Unless otherwise advised, pets and animals are not permitted in the accommodation.
19. Access
The property owner and their representative must be permitted to enter the property at all reasonable times upon giving 24 hours notice to inspect the property or contents, carry out necessary repairs to the property or to take meter readings.
20. Breakages Deposit
Guests are required to pay a non returnable security deposit of either £10 per person or 10 euros per person unless specified differently. This deposit must be received 9 weeks prior to departure unless instructed to pay on arrival. The non refundable deposit covers any damage to the property up to the value of 300 euros. Any damage over and above 300 euros must be paid for by the guests.
21. Accommodation Courtesy
While you are on holiday, we ask that you respect the condition of the accommodation and ensure that standards are maintained. You are on holiday and are not expected to clean the accommodation but you are required to remove any stains and replace items damaged by party members.
22. Mobility
Your must tell us before the booking if any person in your party as restricted mobility sp that we can advise whether the property is suitable and if you do not do so we cannot be responsible for any loss.
If any clauses or provisions in these Conditions are not enforceable it will not affect the enforceability of the remaining Conditions.
Bookings For You Ltd
Hampden House, Fernden Lane, Haslemere, Surrey, GU27 3LA
info@bookingsforyou.com
